Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your health and personal information when you visit our website (DoldMD.com) or receive services from our orthopedic practice in Texas. As a medical provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas state privacy laws.

1. Information We Collect

We may collect the following types of information:

  • Personal & Health Information (Protected Health Information – PHI):
    • Name, contact details, date of birth
    • Medical history, diagnosis, treatments, test results, and imaging
    • Insurance details, billing and payment information
    • Communications via forms, email, phone, or patient portal

  • Website & Technical Information:
    • IP address, browser type, device information
    • Pages visited, date/time stamps, cookies

  • Optional Information:
    • Newsletter sign-ups or voluntary form submissions

We collect this information directly from you, from referring physicians, insurance providers, or automatically through our website.

2. How We Use Your Information

Your information is used to:

  • Provide medical diagnosis, treatment, and follow-up care

  • Schedule and manage appointments

  • Verify insurance, process billing, and collect payments

  • Communicate with you about your care and services

  • Respond to inquiries and provide patient support

  • Improve website functionality and patient experience

  • Comply with federal and state legal obligations

We will not use or share your PHI for purposes unrelated to your care without your written authorization.

3. How We Share Information

We may share information only in the following situations:

  • For Treatment: With other healthcare providers involved in your care (e.g., labs, imaging centers, specialists).

  • For Payment: With insurance companies, billing services, or payment processors.

  • For Operations: To support clinic functions (e.g., IT support, secure hosting) under strict confidentiality agreements.

  • When Required by Law: To comply with court orders, subpoenas, public health reporting, or law enforcement when legally necessary.

  • With Your Authorization: For any other use not described above, only if you give written consent.

We never sell your personal or health information.

4. Your Rights Under HIPAA

You have the right to:

  • Access and request a copy of your medical records

  • Request corrections to your records if you believe they are inaccurate

  • Request restrictions on how we use or share your information (where legally possible)

  • Receive a list of certain disclosures made of your PHI

  • Request confidential communications (e.g., alternate phone or email)

  • File a complaint if you believe your privacy rights have been violated

To exercise your rights, please contact our Privacy Officer using the contact information below.

5. Data Protection & Security

We take your privacy seriously. We use:

  • Secure encryption (SSL/TLS) for data transmitted via our website

  • HIPAA-compliant systems for record storage and communications

  • Restricted staff access to PHI on a need-to-know basis

  • Routine security reviews and employee privacy training

While we implement strong safeguards, no system is 100% secure. We are committed to responding promptly to any privacy concerns or breaches.

6. Cookies & Online Tracking

Our website uses cookies and analytics tools to improve site performance and user experience.

  • You can disable cookies in your browser if you prefer.

  • We do not use tracking technologies to access or store PHI without consent.

7. Children’s Privacy

We do not knowingly collect personal health information online from children under 13 without verified parental or guardian consent. If you believe your child’s information has been submitted, contact us to remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The updated policy will be posted on this page with a new effective date.

9. Contact Information (Privacy Officer)

If you have questions, requests, or concerns about this Privacy Policy or your privacy rights, please contact:

Dr. Andrew Dold, MD

📍5550 Warren Parkway
Frisco, TX
75034
📞  469.850.0680

 

If you believe your HIPAA rights have been violated, you also have the right to file a complaint with the U.S. Department of Health & Human Services – Office for Civil Rights.

✅ Your trust is important to us. We are fully committed to protecting your health information and ensuring the highest standards of patient privacy and security.